CCCS/Stepchange - www.cccs.co.uk

CCCS/Stepchange

CCCS or Consumer Credit Counselling Service to give it it's full name, today is known as StepChange. It's a popular UK debt charity which has been around since 1993 and provides valuable, free, impartial and confidential debt advice.

What's impresssive about StepChange is that they use an independent review service called ReviewCentre which is real people rating the service that Stepchange provides. In June 2013, their average rating was 4.9 out of 5 which says a lot about the quality of advice provided and the trust people place in them.

They maintain that because they've specialised in debt for such a long period of time clients of theirs can be sure that they’ll provide impartial debt advice and the right practical solution for each individual. A useful service is that where a repayment plan has been set up, they provide aftercare and support through dedicated, what they refer to as 'guidance teams', so you're not left to your own devices. 

 

CCCS Reviews

There are lots of different variations of search terms used to find what was the CCCS and is now StepChange. Here's just a few: 'consumer credit council', 'consumer credit counseling', 'consumer credit counseling service'. If you have contacted or are currently using StepChange to help you manage your debts, please take the time to create a StepChange review using the button below. Sharing your experience with others helps them to decide who is best to help with their own particular problem.

Add a Review
Average Rating:
3
Rated 3/5 based on 21 customer reviews.

What others have said

Please remember that these reviews are the opinions of people visiting our site and so can be very different from our own views.

Information is good but major bad point is they continue to hassle you w
Reviewed by:
Rating:
0

Would reviewer recommend this organisation? No
Information is good but major bad point is they continue to hassle you with pushy sales tactics i think they should ease up on phone calls demanding when paperwork will be received and allow people to consider all options. To allow for a more informed veiw instead of in my opinion taking advantage of vunerable people in desperate circumstance.
They were very rude and misleading
Reviewed by:
Rating:
1

Would reviewer recommend this organisation? No
They were very rude and misleading
I used payplan about 6 years ago. at first it seemed brilliant. I could
Reviewed by:
Rating:
1

Would reviewer recommend this organisation? No
I used payplan about 6 years ago. at first it seemed brilliant. I could see the amount I owed coming down each month when I logged in. But, when I got doen to only around £1000 left I decided to stop the payplan and pay it off myself over a couple of months. But when I actually contacted the companies I owed money to I was surprised to find I still owed nearly £4000 still! The amount remaining when I logged in was only an ESTIMATE. add to this the fact that I was paying £140 a month on a natwest loan before starting with them. And they only paid £110 towards it each month and I got a DEFAULT on my credit file, all for the sake of £30 a month. Just another one of the sharks feeding off people who are struggling if you ask me.
I agree with the other reviews. They are great on the phone and very ve
Reviewed by:
Rating:
2

Would reviewer recommend this organisation? Yes
I agree with the other reviews. They are great on the phone and very very helpful, but then hassle you constantly for a decision immediately. If they just backed off a bit and sent some information through to read and let people make an informed decision it would feel more comfortable. High pressure tactics always concern me as I got caught out before with First Plus! However it seems as though they are trying to do their best and only time will tell.
I contacted payplan after a lot of major illness in my householdi felt i
Reviewed by:
Rating:
0

Would reviewer recommend this organisation? Yes
I contacted payplan after a lot of major illness in my householdi felt i was just sinking deeper and deeper into a pit of dispair, we did a full s o a and payplan have dealt with my finances ever since i would reccomend anyone to use them they are superb. Literally they are lifesavers 5 star absolutley brilliant cant say enough
we contacted CCCS about a month ago after serious problems with debt whi
Reviewed by:
Rating:
0

Would reviewer recommend this organisation? Yes
we contacted CCCS about a month ago after serious problems with debt which was leading to serious problems with our relationship, the online site is easy to use and understand, we were then sent a debt remedy pack, which tells you what creditors can and cant do, what we can do and what we dont have to do, within 3 weeks our DMP was up and running and our lifes have been drastically improved, i can sleep at nite, i dont dread the postman turning up, i can answer my home phone with no worries and our relationship is really so much better (its suprising how much damage financial stress can cause before you even realise its happened). we are now activly paying off our debts, have sufficeint money to live on, and are considerably happier about the whole situation! CCCS are an amazing organisation, they are allways at the end of the phone if we have any questions, worries or simply need to know something about our debt, and not once have i felt embarressed about my debt while speaking to them, which i think is one of the best parts! and to think, they have done all of this for us for £00000!!!!!! ok, they claim the interest on the money we pay them before they pay our creditors, but i think that is totally fair and just! if any1 from CCCS is reading this i would like to thank you for being so helpfull and changing our lifes, good job-well dun!!!
Found their staff very helpful and explained everything clearly and put
Reviewed by:
Rating:
5

Would reviewer recommend this organisation? Yes
Found their staff very helpful and explained everything clearly and put my mind at rest. Not so stressed out now!
i phoned Norton decided they weren't for me went with another company th
Reviewed by:
Rating:
0

Would reviewer recommend this organisation? No
i phoned Norton decided they weren't for me went with another company then discovered they had lifted £250 out my account without me signing any agreement when i phoned to get my money back they refused saying when i gave them my bank details on the phone i was giving them permission to take money from my account and the manager Anthony was very unsympathetic to me when i said because you have lifted that amount from my account i cant pay my mortgage this month he said it wasn't his fault i shouldn't have got myself into this mess ,and here was me thinking they would be sympathetic with him working for a debt management company was i so wrong . SO BEWARE DO NOT TOUCH THIS COMPANY THEY WILL NOT HELP YOU
Please do NOT touch !! google reviews and you will see exactly what I me
Reviewed by:
Rating:
0

Would reviewer recommend this organisation? No
Please do NOT touch !! google reviews and you will see exactly what I mean, I have just been scammed by these and had to cancel my card in the process
Appalling company, poor often conflicting advice, they avoid answering q
Reviewed by:
Rating:
1

Would reviewer recommend this organisation? No
Appalling company, poor often conflicting advice, they avoid answering questions, frequently lose correspondence or deny having received it. Most of their staff have very low or poor knowledge base about thier industry. Rarely speak to same person twice. Often rude and very arrogant. Have had to complain about their staff on at least three occasions.